Terms & Conditions

1.  Acceptance of Terms and Conditions

By booking a package with Olivia Beau's sleep consultancy services, you acknowledge and accept these terms and conditions.
 

2. Payment and Fees

The fee for Olivia Beau's sleep consultation services is required in full prior to your scheduled consultation.

3. Cancellation Policy

• More than 48 hours notice: 100% refund of the payment.

• 24-48 hours notice: 50% refund of the payment.

• Less than 24 hours notice: No refund will be issued, and 100% of the payment is forfeited.
   

In cases of exceptional circumstances leading to cancellation within 48 hours of the consultation, requests for rescheduling will be considered on a case-by-case basis.
 

4. Consultant's Cancellation Policy

Olivia Beau reserves the right to cancel consultations at short notice due to personal circumstances. In such instances, clients will be offered a full refund or the option to reschedule for an alternative date.
 

5. Confidentiality and Intellectual Property

Clients agree not to share any documentation or materials provided by Olivia Beau with any third party who is not a client. All provided materials are for personal use only.
 

6. Disclaimer

The advice provided by Olivia Beau is based on professional training, experience, and opinion. It is not a substitute for medical advice. Olivia Beau does not operate in a medical capacity and may recommend consulting a medical professional if deemed necessary.
 

7. Limitations of Liability

Olivia Beau does not guarantee specific outcomes from the sleep training provided. The success of the plan depends on the client’s adherence to the guidance. Olivia Beau is not liable for any unsuccessful outcomes.
 

8. Health Considerations

Olivia Beau reserves the right to discontinue the consultation if a child presents with an underlying health condition or symptoms suggesting such a condition. Olivia Beau does not work with children under 3 weeks old.
 

9. Communication and Working Hours

Enquiries and messages will be responded to as promptly as possible within the working hours of 9:00 am - 5:00 pm, Monday - Friday
 

10. Exceptional Circumstances

Support may be paused and resumed at a later date under exceptional circumstances, such as illness or unexpected travel, subject to review.
 

11. Session Cancellation Due to Misconduct

Olivia Beau reserves the right to cancel a session at any time in cases of abuse or harassment during the consultancy or support period.
 

12. Disclosure Requirements

Clients must declare any feeding concerns or medical issues on the intake form.
 

13. Follow-on Support

Follow-on support and phone calls included in packages are non-refundable, even if the client decides not to utilize them.
 

14. Compliance with Safety Guidelines

All advice and guidance provided by Olivia Beau will adhere to SIDS prevention and safe sleep guidelines as recommended by the Lullaby Trust.
 

15. Privacy Policy and Data Protection

Client data will be handled in accordance with applicable data protection laws. All personal information collected will be kept confidential and used solely for the purpose of providing sleep consultation services.
 

16. Liability Disclaimer for Third-Party Products and Services

Olivia Beau may recommend third-party products or services as part of the consultation. However, Olivia Beau is not responsible for the performance or any issues arising from the use of these products or services.

 

17. Modification of Terms

Olivia Beau reserves the right to modify these terms and conditions at any time. Clients will be notified of significant changes, and continued use of services will constitute acceptance of the updated terms.